TERMS AND CONDITIONS

The legal stuff we are required to tell you about...

I am authorized to use the credit card I'am using for this purchase and I am at least 16 years old. I will take steps so that no accidental chargebacks to Ticketstobuy occur by ensuring that whoever receives the credit card statement is aware of this purchase.

Ticketed events are no refund, no exchange events. All outdoor events are RAIN OR SHINE events. In the event of an ENTIRE event cancellation, for any reason, and a refund is granted, only the price of the ticket will be refunded. Processing and delivery fees are never refunded. If "optional" (when available) refund insurance is purchased with your ticket order, order processing and delivery fees will be refunded along with the price of the ticket except for the refund insurance fee. NOTE: Refunds are only in the case of an ENTIRE event cancellation or postponement. ALL SALES ARE FINAL.

I understand that, "TICKETSTOBUY" will show up on my credit card statement.

In the event of a mistaken chargeback, I agree to pay a $30 processing fee in addition to the original invoice amount. I understand that we have a LIMITED REFUND POLICY and that processing fees are NEVER refunded. Processing fees are charged based on ticket price.

In the case of an event "reschedule", a refund can be requested for approval based on the unavailable nature of attending the new date. In the case of a "concert day, will-call gate ticket pickup and/or print at home ticket" order, a refund will be given within 5-8 business days of the written online request or email. In the case of delivery of printed, mailed tickets, receipt of delivered tickets must be received in the Ticketstobuy office prior to the refund issue date.

Shipping: Normal USPS 1st Class delivery of ticket orders can take up to 7-10 business days once the orders clear the system for shipping. Allow for that in placing your order(s).

When available, USPS Priority 2-3 day shipping or UPS Ground shipping methods ship on the next business day once the order is cleared for shipping in our system.

Rev. 3/14/15

Contact Information
  • Ticketstobuy ®
  • Corporate telephone: 804-893-4000
  • Facsimile: 804-379-2473
  • Toll free: 866-707-2289
  • Local ticket support and charge by phone:
    804-794-6700
  • Primary e-mail address: info@ticketstobuy.com
  • Normal office hours: Monday thru Friday, 9am to 5pm
Websites
  • Corporate: www.ticketstobuy.com
  • Ticketing: www.myticketstobuy.com
Mailing Address
PO Box 2625
Midlothian, Virginia 23113 USA
Shipping Address
1811 Huguenot Road
Suite 202
Midlothian, Virginia 23113 USA